Frequently asked questions

Simply click a question below to reveal the answer.

1. Why Urban Hygiene?

Urban Hygiene Ltd has been supplying Schools, Local Authorities, Housing Associations, Businesses and the General Public since 1999. Our products are always independently tested and represent the very best in their particular discipline.


2. Where can I purchase from?

Along with our full E-Commerce website, Urban Hygiene operate a UK wide network of agents and distributors so you may see our products on other websites or in stores. If you don't see our products on the shelves don't worry. Most large decorators merchants will be happy to place an order with us on your behalf and you can collect your goods the next day.


3. What are my payment options?

We offer a full spectrum of payment options online where your Credit and Debit cards will be processed through our 100% secure SagePay payment portal. We also accept BACS and bank transfers (details available on request). For larger organisations such as Schools, Local Authorities and Housing Associations we offer an account option. Your organisation may already have an open account with us so please enquire when placing your order.


4. When can I expect delivery?

Next Day! We understand that time is money so every attempt is made to get your goods out the very next day. Our vans leave at 3pm though so be sure to place your orders before then.


5. What if I need to see someone?

Urban Hygiene operates a network of highly trained sales agents here in the UK. If you have a query about any of our products or wish to see someone on site for one of our free product demonstrations you only have to ask.


6. Who does your testing?

We always strive to use independent testers for our products. That way we can be sure you're getting the very best. UK Government Labs, The National Materials Research Institute at Sheffield Hallam University, Transfire and Exova Warrington Fire are amongst our favourites.


7. What if I have a technical question?

Our technical department is open 9 - 5, Monday to Friday. We're experts in all of our products and will be able to answer any of your questions immediately.


8. Who sells your products overseas?

Urban Hygiene have a trusted network of overseas distributors in more than 20 countries. Please see our Distributors page for your local purchase point.


9. How do I become a UK sales agent?

We are always interested to hear from any organisation, Website or Trader wishing to represent our products. Please get in contact via email first stating the nature of your business and the products you are interested in selling.


10. What if something goes wrong?

Don't panic! We're always on hand during business hours and our emergancy contact numbers are published on the appropriate data sheets.